Putting People at the Heart of Government with Anna Wojnarowska
Placing people at the heart of government projects in the UK has led to innovative ways of bringing about change in the public sector. In my talk I will show how the Government Digital Service focuses on understanding the culture, motivations and needs of the Civil Servants by using ethnographic methods to support technology transformation projects. By following this method and planning research across every stream and phase of the project it’s possible to identify the biggest opportunities for change, whether technology, service or policy-driven. I will explain about this approach using two examples of projects I worked on, in the Cabinet Office and Home Office.
Anna Wojnarowska is a user researcher at Government Digital Service (GDS) where she specialises in IT transformation for the British government. For the past two years she has been working within the Cabinet Office conducting ethnographic investigations on the daily lives and work practices of civil servants in order to make government services faster, clearer and simpler. She worked with the Home Office and related organisations on national security.
We would like to thank Sapient GmbH for supporting the local IxD community! Drinks and snacks will be provided.
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